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Terms & Conditions

These terms and conditions regulate the business relationship between you and us.   By using Our Web Site in any way, or by buying from us, you agree to be bound by them.

No person under the age of 18 years may purchase Goods.

We are: Sydney Educational Broadcasting (2ser FM 107.3)

Our address is:

9 – 11 Broadway, Ultimo NSW 2007

You are:

Visitor to Our Web Site / our customer

The terms and conditions

1. Definitions

In this agreement:

"Carrier" means any person or business contracted by us to carry Goods from us to you, whether all or part of the distance.

"Our Web Site" means the entire computing hardware and software installation that is or supports Our Web Site.

"Goods" means any of the Goods we offer for sale on our web site

"Content"  means information in any form published on Our Web Site by us or
any third party with our consent.

2. Our contract with you

2.1        These terms and conditions apply:

2.1.1     so far as the context allows, to you as a visitor to Our Web Site; and

2.1.2     in any event to you as a buyer or prospective buyer of our Goods.

2.2        Goods advertised may not be always be available.

2.3        We shall accept your order by e-mail confirmation.   Our message will also confirm details of your purchase and tell you when we shall dispatch your order.   That is when our contract is made.   It is possible that the price may have increased from that posted on our web site.

2.4        We may change these terms from time to time.  The terms that apply to you are those posted here on Our Web Site on the day you order Goods.

2.5        All descriptions, weights and sizes of Goods are those of the original manufacturers and you may not rely on their accuracy.   Accordingly, any such description shall not form part of this Agreement.

2.6        If we do not have the Goods you order in stock, we will offer you alternatives before we dispatch your order.   If this happens you may:

2.6.1     accept the alternatives we offer;

2.6.2     cancel your order;

2.6.3     leave the order valid, but tell us to omit the out-of-stock item.

2.7       If we owe you money (for this or any other reason), we will credit your credit or debit card as soon as reasonably practicable but in any event no later than 30 days from the date of your order.

2.8       Goods are at your risk from the moment they are sent to the Carrier from our warehouse.

3. Price and Payment

3.1       You must pay us the full price of your order before we will send any part of it.

3.2       Banking charges by the receiving bank on payments to us will be borne by us.   All other charges relating to payment in a currency other than Australian dollars will be borne by you.

3.3       Any details given by us in relation to exchange rates are approximate only and may vary from time to time.

3.4       You will pay all sums due to us under these terms by the means specified without any set-off, deduction or counterclaim.

4. Information you give us

4.1       You agree that you have provided, and will continue to provide accurate, up to date, and complete information about yourself.   We need this information to provide you with the Goods.

4.2       We will use our reasonable endeavours to respond to any point of dissatisfaction by you, provided you contact us within three months of purchase.

5. Delivery and Shipping

5.1       Deliveries will be made by a Carrier or Australia Post to the address stipulated in your order. You must ensure that someone is present to accept delivery from a Carrier.

5.2       If we are not able to deliver your Goods within 30 days of the date of your order, we shall notify you by e-mail to arrange another date for delivery.

5.3       We may deliver the goods in installments if the goods are not available at the same time for delivery. We will notify you by e-mail if this is the case.

5.4        If, after,  receiving a Return Authorization Number (RAN) you return an authorized shipment for your protection and to ensure prompt delivery, we recommend that you ship via express post or registered mail. 2ser  is not liable for packages lost or damaged during shipping.

6. Taxes, duties and import restrictions

6.1       We have no knowledge of, and no responsibility for, the laws in your country of residence.

6.2       You are responsible for purchasing Goods which you are lawfully able to import and for the payment of import duties and taxes of any kind levied in your country of residence.

7. Goods returned

Because you are buying the Goods from a web based store, you may have a right of cancellation.   If you do (and only if you do), these are the terms which apply:

7.1       You must tell us you wish to cancel within 24 hours of placement of the order and before the goods are sent.

7.2       In any event, you may not cancel orders for specially commissioned or personalised goods;

7.3       The Goods must be returned to us within 21 days of the order placement date if the goods had left the store within the 24 hour period as stated in point
7.1.

7.3.1     with both goods and all packaging in their original condition;

7.3.2     securely wrapped;

7.3.3     including our delivery slip;

7.3.4     at your risk and cost.

7.4       After we have received the Goods, we will credit your credit or debit card with the full purchase price of the goods, less any freight cost, returned no later than 30 days from the date of receipt;

7.5        If you do not return the Goods to us, you are still liable to us for the cost.

7.6       We are under no obligation to collect or recover Goods from you, but if we do, our costs will be payable by you.

8. Returns and Exchanges

8.1 2ser will only refund/exchange items purchased from this website. There is no returns on subscriptions or donations.

8.2   Refunds will be issued only if an item contains a manufacturer's defect. Please notify us by email at This email address is being protected from spambots. You need JavaScript enabled to view it. or call 02 9264 1027 if you need help and  to obtain a Return Authorization Number (RAN) and further instructions. A return will not be accepted without a RAN.

8.3   Exchanges will be permitted only if you have purchased the incorrect size. Please call us on 02 9264 1027 if  Please notify us by email at This email address is being protected from spambots. You need JavaScript enabled to view it. within 7 business days of receiving the goods to obtain a Return Authorisation Number (RAN) and further instructions. A return will not be accepted without a RAN. The product  must be returned to us unused, unwashed and in original purchase condition and packaging, with all tags, labels and accessories intact and attached.

8.4    We reserve the right to refuse a return if we feel the policy is being abused.

9. Disclaimers

9.1       We or our Content suppliers may make improvements or changes to Our Web Site, the Content, or to any of the Goods, at any time and without advance notice.

9.2       You are advised that Content may include technical inaccuracies or typographical errors.

9.3       We give no warranty and make no representation, express or implied, as to:

8.3.1     the adequacy or appropriateness of the Goods for your purpose.

8.3.2     the truth of any information given on Our Web Site;

8.3.3    any implied warranty or condition as to merchantability or fitness of the Goods and Services for a particular purpose;

8.3.4    compatibility of Our Web Site with your equipment software or telecommunications connection.

8.3.5     compliance with any law;

8.3.6     non-infringement of any right.

9.4       Our Web Site contains links to other Internet web sites.   We have neither power nor control over any such web site.   You acknowledge and agree that we shall not be liable in any way for the Content of any such linked web site, nor for any loss or damage arising from your use of any such web site.

9.5       We are not liable in any circumstances for special, indirect or consequential loss or any damages whatsoever resulting from loss of use, loss of data or loss of revenues or profits, whether in an action of contract, negligence or otherwise, arising out of or in connection with your use of Our Web Site or the purchase of Goods.

9.6       In any claim against us our liability is limited to the value of the goods you have purchased in the contract which is the subject of the dispute.

10. Content and Intellectual Property Rights

10.1       Title, ownership rights, and intellectual property rights in the Content whether provided by us or by any other Content provider shall remain the sole property of us.   We will strongly protect its rights in all countries.

10.2       You may not copy, modify, publish, transmit, transfer or sell, reproduce, create derivative works from, distribute, perform, display, or in any way exploit any of the Content, in whole or in part, except as is expressly permitted in this agreement.

10.3       You may download or copy the Content only for your own personal use, provided that you maintain all copyright and other notices contained in such Content. You may not store electronically any significant portion of any Content.

11. System Security

11.1     You agree that you will not, and will not allow any other person to, violate or attempt to violate any aspect of the security of the Installation;

11.2     You agree that you will in no way modify, reverse engineer, disassemble, decompile, copy, or cause damage or unintended effect to any portion of Our Web Site, or any software used on Our Web Site, and that you will not permit any other person to do so.

11.3     You understand that any such violation is unlawful in many jurisdictions and that any contravention of law may result in criminal prosecution.

11.4     Examples of violations are:

10.4.1  accessing data unlawfully or without consent;

10.4.2  attempting to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures;

Sydney Educational Broadcasting Ltd has taken all appropriate measures to prevent unauthorised access, improper use, and inaccuracy of your personal information. When purchasing from Sydney Educational Broadcasting Ltd your financial details are passed through a secure server using the latest 256-bit SSL (secure sockets layer) encryption technology. 256-bit SSL encryption is approximated to take at least one trillion years to break, and is above the industry standard.

11.4.3  attempting to interfere with service to any user, host or network, including, without limitation, via means of overloading, "flooding", "mail bombing" or "crashing";

12. PRIVACY

Welcome to the website ("the Site"), owned by Sydney Educational Broadcasting Ltd and operated on its own behalf. Your privacy on the Internet is of utmost importance to us. The success of our business is based on our ability to maintain your trust. This privacy statement discloses our privacy policy, including what information we collect, how we use it, and how you can correct or make changes to that information.

For the purposes of this Privacy Statement, the terms "we," "us," and  "our" refer  to Sydney Educational Broadcasting Ltdand its Affiliates and Brands. "You" refers to you,as a user of this Site. By using this Site, you consent to the terms of our Privacy

Policy as described herein. If you do not consent to the terms of our Privacy  Policy you do not have the right to use this Site in any way, including to review information and/or to obtain goods or products.

If you have any questions regarding this Privacy Policy or the practices of our Site, please contact us at This email address is being protected from spambots. You need JavaScript enabled to view it.

Sydney Educational Broadcasting Ltd  is committed to compliance with The  Privacy Act 1988 and understands the importance of following National Privacy Principles outlined in the Privacy Act to ensure the privacy of your personal information. Any information we collect in relation to you, is kept strictly secured. We do not pass on/sell/swap any of your personal details with anyone except as detailed below. The following Privacy Policy explains how we manage your personal information. Personal information, as defined in the privacy legislation, is information, or an opinion, in any form, and whether true or not, about an individual whose identity is apparent or can reasonably be ascertained from the information or opinion.

13. Collection

We only collect information about you when you supply it to us on a voluntary basis. For example, we may collect personal information about you when you:

Request any information about us or our products or services

Purchase any of our products

Communicate with us

Enter a promotion or competition or respond to an offer

Become a subscriber or make a donation

Subscribe to any newsletters that we may offer

The sort of personal information that we are likely to collect from you depends on the information that you provide to us and may include such things as your name, address, phone number, email address, credit card details along with transactional information such as the type and quantity of products that you purchase from us.

When you call 2ser we may monitor your telephone conversation for staff training and service quality control procedures.

14. Use

We use the personal information that you provide to us to conduct our business with you, to facilitate and manage our dealings and relationship with you (including any feedback that you may provide us), to develop and improve our products and services and for any other purpose for which you may disclose your personal information to us.

If you enter a competition or promotion or take up one of our offers, we will use your personal information to conduct that competition, promotion or offer and to comply with any regulatory requirements (such as notifying State/Territory lottery departments and publishing winner(s) names if required).

We may also use your personal information to notify you about changes to our products or services, new products and future offers in which we think you may be interested. If you prefer not to receive such information, simply follow the unsubscribe instructions contained in the particular communication.

15. Disclosure to third parties

We will disclose your personal information to third parties only in the following circumstances:

To third parties to whom disclosure is necessary to fulfil the purpose for which the personal information has been collected (e.g. order fulfilment).

To any entity to which we are required or authorised by law to disclose such information.

We will not disclose your personal details to any other third party or organisation for marketing purposes.

We may use details from your Customer Record to better understand your needs and to advise you of new products, services or promotions that we believe will be of interest to you.

16. Contact

If you have any questions regarding our web-site, please contact us at This email address is being protected from spambots. You need JavaScript enabled to view it.

Last modified on Monday, 19 March 2012 18:20

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