Lifeline overwhelmed: surging demand prompts new call centre expansion

Bushfires, pandemic, floods and inflation, crises after crisis has seen a record number of people turn to lifeline for help.

Lifeline now takes four thousand calls and chats a day, sometimes pushing the service beyond its limits.

The helpline has now opened a brand new local call centre at Victoria University, in West Melbourne.

Image: Image credit: Unsplash

Produced By: Loughlin Patrick

First aired on The Wire, Tuesday, 13 June 2023