On hold – forever?

Image:Photo by Quino Al on Unsplash

Waiting on hold has become a frustrating reality for us all as more and more organisations try to get their website to do the work that humans once did .  Since the travel disruptions caused by Covid,the Travel industry has become one of the biggest culprits in keeping customers and complainst at bay.

Produced By: Kathryn Crisell

Featured In Story: Erin Turner, Campaigns Director, Choice

First aired on The Wire, Wednesday, 21 July 2021